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A recently published report by Telecom Research Institute (TRI) and analyst Dan Baker praises Basset for its practice of thoroughly engaging with clients as it implements its fraud management and other BSS software.

TRI has been delivering research reports and analysis for the global telecom IT industry since 1994 and the new study, The Telecom Business, Fraud, Cost, and Revenue Assurance Market and State of the Practice, profiles 30 software, consulting, and services vendors in the market.

According to Baker, company size is a highly overrated success factor in telecom software companies. History shows that companies large and small can find their niches in the B/OSS market.
In addition to company size he counts technical excellence as another over-rated success factor.

“The software can be truly ground-breaking, but if it’s not implemented right, the effort to build a better mouse trap is all for naught”, Dan Baker says. “One vendor attribute that will never go out of fashion, however, is being in synch with the customer’s business, capabilities, and unique needs. And that, in a nutshell, is what Basset does very well.”

“Conventional wisdom says that an operator in, say, the Middle East or Africa, who lacks an in-house staff expertise in fraud management should offload that function to a managed services firm. Now, managed services and SaaS solutions are growing in popularity, but outsourcing fraud management is not always the best way to go, particularly for telecoms who operate in unique cultures or where the landscape is changing fast. So this is where Basset steps in to create the processes, train in-house staff, and tailor its software solution to the client’s individual needs,” says Baker.

The Stockholm-based provider of fraud, interconnect billing, and RA software has less than 100 employees. Yet that small cadre serves an amazing 70 operators in 65 countries in Europe, Africa, the Middle East, Latin America and Asia. In business since 1996, two of its founding year clients are still customers of Basset.

“In 15 years, fraud and billing technology has gone through monstrous changes, but the key success ingredient of a smaller company is not technical brilliance, but the ability to thoroughly engage with clients and support their unique business challenges”, says Ludvig Lindqvist, Senior Advisor Fraud Management at Basset.

For further information, please contact:

Ludvig Lindqvist
Senior Advisor Fraud Management, Basset AB
Phone: +46 (0) 70 710 79 18
Email: ludvig.lindqvist@bassetglobal.com

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