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ServicesConsulting Services

We are committed to adding more value to your business – always. Whenever your business or operational conditions change, we are there to help you. Our Solution Consulting will help adapt your systems as smoothly and quickly as possible. Our Business Consulting provide advice on operational improvements, organizational change and ways to enhance overall competence.

 Solution Consulting 

Application governance can be a challenging area. Sometimes you have the necessary resources but not the right expertise, and sometimes it’s the other way around.
Basset can offer a range of value-adding services that help optimize your systems to function in your organizational environment. Our services include optimization programs, change management consulting, change request handling and onsite technical staffing.
Our Solution Consultants are available 24/7. They understand how our systems operate in your particular environment, as well as the specific ways in which you want to add value to your business.
Depending on your specific needs, Solution Consulting can be offered by remote access or onsite at your premises.

 

Change Request Management

Changes to your network are rarely driven or determined by you. Nevertheless, you are responsible for adapting your systems. This may create additional work and often requires competence and resources you might lack.
Basset can offer entirely new systems or add extra functionality to existing Basset systems, including changed network node formats, rating changes and report configuration.

We can also provide additional support, deploying minor but time-critical changes to front-end or back-end systems.

Technical Staffing

A lack of competence and resources can threaten your business when your workload peaks. Our experienced consultants can back up your in-house staff when things get busy but still allow you to maintain a lean organization.
 Business Consulting 

For our Business Consulting Services, Basset follows a structured three-step process: pre-study, establishment and execution. Each such step includes a specific delivery from us. You will own any advice, recommendations, material or other services we provide. See below for an overview of these three steps:


Pre-study
Our business consulting typically begins with a pre-study that looks at your business drivers and initiatives and analyzes your operational issues. We aim to provide expert advice on possible business and operational improvements.


Establishment
The next step defines what actions should be taken to address the operational issues identified in the pre-study. We will suggest activities relevant for your specific operation. Areas where changes might be made include your business model, organizational setup, work processes and routines, as well as your technology. We aim to give you a clear and precise action plan in order to improve your business.


Execution
We can also assist you in executing the plan developed during the establishment phase. This may include our standard services as well as others tailored to your specific needs. We aim to quickly and smoothly assist you in implementing changes that improve your business.
We can also assist with project or program management services. We have experienced and certified project management staff who manage large and complex change programs, installations or integrations.


Business consulting may be offered as a part of a system solution or as a standalone service within our business areas of interconnect, roaming billing, fraud management and revenue assurance.

 

Advisory Services

We offer a variety of advisory services to assist you in your future growth:


- We can conduct operation process reviews to help ensure your system investments are utilized efficiently.
- A review of your business process may identify new opportunities.
- Are your system requirements compatible with current setups and vendor upgrades? A feasibility study might be the solution.
- RFI? RFQ? SOC? SLA? We can assist you in your requirement process.

 

Program Management

 When the deliverables required are more than just system integration and surrounding services and the goal is organizational change, you need Program Management. We provide state-of-the-art Program Management within the BPM project steering framework.
Basset program managers have delivered complex global programs to major multinational companies. This experience has equipped them to successfully identify and understand the right program scope in each individual case. Our program managers make sure that processes, organization and supporting systems are helping you get more out of your business.

Customized Training

Are you in need of a pin-pointed competence elevation?
We offer customized courses that cater to customer-defined needs. These include specific training in fraud, revenue assurance, interconnection, technical assistance for our Fraud Management System and modules that cover how it interacts with other systems developed by Basset. We can even help operators establish benchmarks. The above courses can be specifically tailored for technical, managerial or analytical teams.

 

To download  Basset Training Programme, please click here   

 

Project management

Basset Project Management is all about delivery!
Our project managers employ the BPM model developed in-house. We have successfully used this model in deliveries to telecom operators on five continents. Due to the diversity of our installed base, Basset project managers are skilled at integrating solutions across geographically and culturally diverse environments.You can rest easy knowing Basset project managers will deliver your project on time and within budget.
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